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 CRM
We’ve all gotten used to pressing “1” for one type of service or “2”
for another connection only to discover we can’t get an electronic
answer to our specific question. When you call a Computershare Governance Services (CGS) Client Relationship Manager (CRM), you get a real person who knows you, your account, and your requirements. This trained professional
can provide actual guidance when handling your questions. That’s
what “relationship” is all about.
Your CRM can walk you through your implementation, answer questions,
and give directions. But beyond simply offering customer care and
support, your CRM will learn to anticipate your needs. As you add
entities, locations, or change executives and directors, your CRM will
show you how to capture the changes for efficient data control and
customize fields and components to make the application fit your
specifics.
You’ll be assigned a CRM at the start of your CGS
relationship. The CRM will be your primary point-of contact and will
also show you how to use “Solutions Central,“ our client-only Web
site. The site includes ‘Find Answers,’ a self-service system for
FAQ’s; a profile of your account (maintenance, contacts, fee
information, etc.); industry & product alerts; along with
downloadable copies of important documents. But “relationship” is
a two-way street. CRMs depend on you to provide feedback that can
help us improve our product and services to enhance the CGS
solution in response to evolving subsidiary governance.
So, whether you want to know how to use the software more
effectively, alter organizational charts, convert your data from a
previous system, or simply troubleshoot a technical issue, your CRM
will be your guide.
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Consultancy Services